Patient Support Advisor / Call Handler (GP Surgery)

**About us:** We are a well-established, busy and growing GP Practice operating from two surgeries with a friendly and supportive team of 40+ staff. (GP Partners, Clinical, Admin and Patient Support teams). We look after a growing patient list that currently stands at 14500 patients. The successful candidate must be flexible to work across both our sites (Mutley and Woolwell) with work at our PCN Hub in Estover and other sites as required.

**About the role**: The post is split between the Primary Pharmacy Hub (Estover), and Lisson Grove / Woolwell Medical Centres depending on business needs with occasional work across other PCN sites where required.

You will be dealing with phone calls and appointments tasks in a busy GP surgery as well as prescriptions and medicine co-ordinator duties. A caring, friendly and diplomatic disposition is a must. Please see below for further details.

**Working Hours**

36 hours a week worked over 4 days between hours of 08:00 and 18:30hrs.

Must be available Thursday and Friday

£13.00 p/h

This is an exciting opportunity for an individual with strong customer service or healthcare administration experience who is passionate about delivering excellent patient care and supporting colleagues.

**Main Duties**

– Providing exceptional patient service across reception, telephone, and digital channels.
– Managing complex patient enquiries and resolving issues professionally.
– Coordinating appointment booking and patient access processes.
– Maintaining accurate patient records and administrative systems.
– Working collaboratively with clinical and administrative teams to ensure seamless patient care.
– Responsible for the day to day processing of prescription requests and medicine related queries from patients and pharmacies. Requests are received via electronic systems, paper and email.
– Managing a high volume of tasks and telephone queries in a fast paced environment.

You will work as part of the reception team with strategic oversight from the Operations Manager, as well as with our prescription and pharmacy hub team. The role supports the wider multidisciplinary team and plays an important part in delivering a responsive and safe service for patients.

**What We Offer**

· NHS Pension scheme

· Supportive and friendly working environment.

· Opportunities for training and professional development.

· Free onsite Parking

· Free Tea/ Coffee / Milk in staff room

· Regular Staff training days and social events

· Possible salary sacrifice schemes – childcare vouchers, cycle to work and similar

· No evening, night or weekend work other than by optional overtime

**Application**
By CV and covering letter to Sophie Pass at d-icb.lissonwellsecure@nhs.net

**Closing Date:** Midnight Sunday 11th October

Benefits:

– Company pension
– Cycle to work scheme
– Employee discount
– Enhanced maternity leave
– Free flu jabs
– Free parking
– On-site parking

Work Location: In person

Job Type: Part-time

Pay: From £13.00 per hour

Benefits:

– Company events
– Company pension
– Free parking
– Health & wellbeing programme
– On-site parking

Work Location: In person