GP Surgery Patient Advisor

**Practice Overview**

Park View Surgery is a friendly, forward-thinking GP practice based in Milnthorpe, South Cumbria, providing high-quality primary care to a growing patient population. We are proud of our supportive, close-knit team and positive working environment, with a strong focus on excellent patient care, teamwork and continuous improvement.

We are now looking for an enthusiastic and motivated individual to join our team and become part of a busy, welcoming practice where every member of staff plays an important role in delivering a great service to our patients.

**Job Summary**

We are seeking an experienced, confident and motivated Patient Advisor to join our team. In this vital role, you will be the friendly face and first point of contact for patients calling the surgery. Your enthusiasm and organisational skills will help ensure smooth patient flow, provide essential administrative support, and enhance the overall patient experience.

**Expected working hours**

Tuesday 1.00pm – 5.30pm

Thursday 7.45am – 12.45pm

Friday 8.00am – 5.30pm

**Duties**

– Answer incoming telephone calls in a friendly, professional and efficient manner
– Deal with face-to-face patient enquiries at reception
– Assist patients with appointment bookings, cancellations and general enquiries
– Signpost patients to the most appropriate clinician, service or member of the wider practice team
– Manage patient records and update information accurately within the clinical system
– Undertake a range of administrative duties, including data entry, document processing and scanning
– Liaise with GPs, nurses and other healthcare professionals to support the smooth running of the practice
– Provide patients with information about available services
– Work collaboratively with colleagues to deliver a high standard of patient service
– Maintain patient confidentiality and adhere to practice policies and procedures

**About You**

We are looking for an **experienced** Patient Advisor/Receptionist who:

– Has previous experience working within a GP surgery or primary care setting
– Is confident using a clinical system, ideally EMIS Web
– Has a good understanding of general practice processes, including appointment booking, patient signposting and confidentiality
– Has excellent communication skills and a friendly, approachable manner
– Is organised, reliable and able to prioritise effectively
– Can remain calm and professional in a busy and sometimes demanding environment
– Is confident handling telephone and face-to-face patient enquiries
– Works well independently and as part of a wider practice team
– Has a positive attitude and a strong commitment to providing excellent patient service

***Previous experience working in general practice is essential for this role. EMIS Web experience is highly desirable.***

CLOSING DATE: FRIDAY 30TH OCTOBER

NOTIFICATION DATE: MONDAY 2ND NOVEMBER

**INTERVIEW DATE: TUESDAY 17TH OR WEDNESDAY 18TH NOVEMBER**

Pay: From £13.50 per hour

Expected hours: 18.0 – 20.0 per week

Benefits:

– Company pension
– Free flu jabs
– Health & wellbeing programme

Experience:

– Primary care: 1 year (required)

Work Location: In person