GP Patient Advisor

**Central Surgery Surbiton | Surbiton Health Centre | Surbiton, South West London**

**Patient Advisor – Monday – Friday between 8am – 6:30pm**

Shape the future of primary care. Lead with excellence. Thrive in a high-performing, forward-thinking team.

Why Join Central Surgery Surbiton?

With over 160 years of continuous medical partnership, Central Surgery Surbiton is a thriving, high-performing PMS practice serving 12,000+ patients in Surbiton and surrounding communities.

We are proud of our:

– Outstanding QOF performance
– Longstanding reputation as a GP training practice
– Modern, purpose-built premises (LIFT building, opened 2013)
– Strong PCN collaboration across 35,000+ patients
– RCGP Veteran Friendly Practice status
– Recipient of the RCGP Quality Practice Aware

We are a large, diverse, and supportive multidisciplinary team including:

– 10 Salaried GPs & 2 Registrars
– Advanced Clinical Practitioners
– Clinical Pharmacists & Pharmacy Technicians
– Paramedic
– Experienced Nurses & HCAs
– ARRS roles including Mental Health Practitioner, First Contact Physiotherapists, Care Coordinators
– Dedicated Management & Administrative teams

**Main duties of the job**

– Greeting patients & welcoming them in to the surgery
– Answering phone calls to respond to patient queries and managing appointments
– Liaising with hospitals and Consultants for patient appointment bookings and chasing results
– Handling incoming patient emails
– Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
– Assist in data collection for practice performance indicators.
– Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
– Ad hoc administration tasks

**About You**

We are looking for a candidate who:

– Has prior experience working within a GP practice
– An understanding of EMIS
– Excellent communication skills
– Ability to prioritise workload
– Ability to work within a team Caring and empathetic nature
– Ability to remain in pressurised situations

Pay: £13.45-£14.27 per hour

Benefits:

– Additional leave
– Company pension
– Free flu jabs
– Free parking
– On-site parking
– Sick pay

Experience:

– GP surgery: 1 year (required)

Work Location: In person