GP Receptionist/Patient Coordinator

Part-Time Patient Coordinator (Afternoon Team)

We are a busy, friendly GP Practice based in the Ealing/Acton area, committed to providing high-quality NHS healthcare services to our local community.

We are looking to recruit a new **Patient Coordinator** to join our afternoon team. This is an excellent opportunity for someone with strong customer service experience who enjoys working with people in a fast-paced healthcare environment.

About You

We are looking for someone who is:

– Calm, cheerful and approachable
– Polite, professional and compassionate
– Proactive with a positive attitude
– Able to multitask and work efficiently under pressure
– A reliable and supportive team player
– Flexible and willing to learn

The ideal candidate will have excellent customer service skills, outstanding verbal communication, strong IT literacy, and a keen eye for detail. You will enjoy working with the public both face-to-face and over the telephone, always providing a courteous and efficient service to patients and colleagues alike.

Previous experience working in a GP Practice is desirable, particularly if you have experience using **SystmOne** clinical software, although this is not essential for the right candidate.

Working Hours

This is a **part-time, permanent** position.

**Hours:** 26.75 hours per week

**Working pattern:**

– Monday to Wednesday and Friday : 1:30 pm – 6:45 pm
– Thursday: 1:00 pm – 6:45 pm

Salary & Benefits

– Starting salary: **£14.20 per hour**
– **£14.80 per hour** upon successful completion of the probation period
– Permanent contract with guaranteed hours
– Paid annual leave
– Paid overtime
– Workplace pension

Location

**Work Location:** London, W3 8QH

Applicants must be able to reliably commute to the practice or plan to relocate before starting employment.

Our practice is conveniently located close to **Acton Town Underground Station** (District and Piccadilly Lines, Zone 3). We also offer **free on-site parking** for staff who choose to drive.

If you are passionate about delivering excellent customer service and would like to be part of a welcoming, supportive team dedicated to providing outstanding patient care, we would love to hear from you.

Job Types: Part-time, Permanent

Pay: From £14.20 per hour

Benefits:

– Company pension
– Free parking
– On-site parking

Work Location: In person