RECEPTIONIST, GP Surgery, London W12. Full Time.

**Job description**

**Job Title:** **GP RECEPTIONIST -** ***37.5 Hours a week (Monday to Friday). Between the hours of 8am and 8pm***

**Hours** Monday to Friday – (Must be able to work hours every weekday)

**Salary**: £26,825.00pa – PRO RATA

**Base:** H&F Partnership – The Bush Doctors, London W12

**Responsible to:** Operations Manager

**Accountable to**: The Partners, H&F Partnership

**Job Purpose**

After your induction and sufficient training, you should be able and prepared to undertake any of the following tasks. The workload will be shared between members of reception and reception manager and will vary as required by patient and organisational needs.

**Main duties and responsibilities**

**Telephone**
Manage a busy switchboard

Take calls from patients.

Make appointments for doctors, nurses and healthcare assistants.

Take requests for home visits, refer to the appropriate doctor and make sure that agreed visits are recorded on the visit book

Liaise with hospital – check appointments, chase results, letters and discharge summaries. Arrange patient transport when required.

Arrange urgent ambulances for patients when required

Take messages for all clinical staff and ensure they are informed by task/ notification or phone

Deal with miscellaneous queries and requests from patients and other outside agencies when required e.g. hospitals, pharmacies etc.

Dealing directly with patients

A high standard of courtesy, calmness and efficiency is required at all times when dealing with patients. A member of the medical team will decide all matters relating to patient care e.g. urgency to have a prescription or home visit.

Receiving patients for clinics – marking all arrivals on the computer.

Adding non-appointments at the doctors or managers request.

Ensuring that patients who are passed from one clinic to another are entered and followed through correctly.

Taking requests for repeat prescriptions.

Registering new patients and entering data accurately onto the computer.

Deal with miscellaneous queries and requests from patients, doctors and other staff.

Informing patients of test results.

**Administration**

Scanning all patient related letters into their medical records.

Filing prescriptions.

Faxing

Photocopying

Arranging interpreters

Registering New Patients

Deducting patients

Dealing with all administration work given to doctors, line manager or management at the Practice.

All other duties as required by your Line Manager relating to administration at the Practice.

**Computer**

All members of staff must be competent users of the computer with the ability to accurately enter and extract information as necessary.

Be able to produce basic letters using the word processing function.

**Miscellaneous**

Cater for primary health care team meetings when requested.

Undertake any other tasks for which appropriate training has been given at the request of the doctors, reception manager or practice manager.

This is a description of the post as it stands at present. This does not intend to be exhaustive and therefore does not form part of the contract of employment. The job will be reviewed regularly to ensure that it meets the requirements of the service and to make any changes necessary. Your managers will conduct this procedure. You will be expected to participate fully in those discussions.

H&F Partnership is working on a climate of great change within the NHS. It is therefore expected that all staff will adopt a flexible approach to their work.

The above is not exhaustive.

**Personal Specification**

**Education / Qualifications**

Literacy & numeracy at minimum of NVQ 2 level

GSCE in English & Maths

**Essential Experience:**

Experience of working on SystmOne

Experience of working in a GP Surgery

Experience of working face-to face with customers

Knowledge of Microsoft packages.

Good IT Skills

**Skills & Aptitude**

Communication/ Telephone skills

Confidence to work in a team or alone

Ability to communicate well verbally and in writing

Empathy for different client groups

Understanding of the need for confidentiality

Data input

To understand and work according to our equal opportunities and non-discriminatory practice ethos.

**Physical**

Ability to carry out the duties of the post.

Job Types: Full-time, Permanent

Pay: £26,825.00 per year

Application question(s):

– Experience of using SystmOne
– Experience of working in Primary Care

Work authorisation:

– United Kingdom (required)

Work Location: In person